Support
If you have questions or problems using Anoya (the “Service”), write to us.
Before you contact us
Most connection problems are caused by a third-party server or subscription, for example if the server is unavailable, its address has changed or the subscription has expired.
Before contacting support, we recommend that you:
- refresh the subscription;
- check that the server is available;
- ask your provider whether the server is working;
- check the connection using the Service's built-in tools.
What to include in your request
To help us sort things out faster, please include:
- your device model;
- the operating system version;
- the app version;
- a description of the problem and what you did before it occurred.
If needed, you can also attach a diagnostic report from the app.
A diagnostic report may contain technical information about connections, servers, subscriptions and your device, and with detailed logging also domains and IP addresses. Send it only if you are ready to share this information with support.
Diagnostic data is not sent to the Service automatically and reaches us only if you choose to send it.